Q: Do you have this item in different part, make, model or colors?
A: USASuperSale carries one of the most extensive selections of factory original equipment, but our sell-through rates are very rapid. If the item is not listed on our Web site, then we do not have it in stock. We are constantly adding new product and lines. We are able to get a lot of OEM parts, and are working as fast as we can to get it all out there to the public.
Q. Will this part fit different years and models?
A. Yes, they may. We only state in the ad what information we have been sent with the product. The best way to verify if something will fit is by taking your VIN # from your vehicle and calling the local dealership with the OEM part number in the ad. They will be able to tell you for sure if it will work from the software they have been provided with from the manufacturer.
Q. The color in the picture is different than mine. Why?
A. Please do not go by a picture to determine if a part is the correct color. Take the OEM part number on the Web site and your VIN# from your vehicle and call the dealership, they will tell you if it will work and, if not, what will. This will save a lot of expense on your part if it doesn’t work.
Q: How can I return a product? Do I need a RMA #?
A: Our return policy is clearly stated on our Return / Exchange Policy page. If for any reason you need to return a product, you may do so by sending it back to us at: USASuperSale, 600 N. Shepherd #214, Houston TX 77007. Please include an order number, and a note explaining your reason for returning the item. All items are processed by our returns team within 2 business days of receipt. S/H is not refundable unless product is deemed defective, specifically not as described, or the incorrect item was shipped to you. You do not need an RMA number for returns to USASuperSale.
Q: What if I need to exchange an item for a different color or side?
A: Since our inventory fluctuates so rapidly, we cannot always guarantee availability of products for exchanges. To request an exchange, send your item back to USASuperSale, 600 N. Shepherd #214, Houston TX 77007. Along with your returned item(s), include the following:
A note specifying your exchange request. A check or money order for $10.00 to cover the s/h of the new item to you. We will always do our best to accommodate your request. In the event that the item you have requested is not available, we will process your item as a return, refund your purchase, and notify you that your included s/h check has been voided and disposed of.
Q: Does USASuperSale offer combined shipping discounts?
A: In order to qualify for our combined shipping discount of 25%, you must purchase at least two items and the combined shipping discount will be applied to your shipping cost in checkout.
Q: How much is shipping for this item?
A: Shipping and handling rates are dependent upon the type of product as well as the shipping method you choose during checkout.
Q: I live near USASuperSale - Can I just pick up my item to avoid shipping fees?
A: We do allow local pickup, but there is a $5.00 processing fee. Please contact us first at 1-866-996-4872.
Q: Can I bid if I live outside of the U.S.?
A: If not specifically noted otherwise, USASuperSale can now ship product to the following countries: Anguilla, Antigua, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, British Virgin Islands, Canada, Cayman Islands, Denmark, Dominica, Dominican Republic, Finland, France, Germany, Greenland, Hong Kong, Iceland, Ireland, Japan, Luxembourg, Netherlands, New Zealand, Norway, Mexico, Portugal, Spain, Sweden, Switzerland, United Kingdom, US Virgin Islands.
Q: How do I contact USA SuperSale?
A: If you cannot find answers to your questions here, please feel free to e-mail us or call us toll free at 1-866-996-4USA.
600 N. Shepherd #214 Houston, TX 77007 |
