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Home > Return / Exchange Policies

Return / Exchange Policies

Return Policy
If you are not satisfied with your purchase from USA SuperSale, return it to us within 14 days of receipt of your order for a full refund (less original shipping charges). All returns must be received in their original new condition in order to receive refund or proper exchange. Please review the instructions below to initiate a return.

To ensure that your return is processed accurately and promptly, please email us at info@usasupersale.com with the following information: Your purchase number and product number (found in the lower left corner of the UPS shipping label) and the reason for the return by indicating one of the following: (Please write out reason, not the number)

  1. Not as described
  2. Did not match picture/image
  3. Does not fit
  4. Poor Quality/Defective
  5. Wrong product ordered
  6. Shipped in error
  7. Incorrect item shipped
  8. Shipped in Error
  9. Package arrived damaged
  10. Item/Parts Missing

Failure to provide this information will result in delays on refunds and exchanges. If you are having any difficulty with this process, please call us at 832-496-4379.

Upon receipt of your request, an email will be sent to you that will include instructions for shipping the product back to us. Returned items must be in original (new) condition, with associated packing materials and packaging. Customers are responsible for return shipping costs. Once the product is received at our warehouse we will issue a refund for the merchandise amount plus any applicable sales tax. We cannot refund original shipping charges. Please allow 2 weeks from receipt of your return for the credit to appear on the same account you used for purchase.

Exchange Policy
If you ordered the wrong item or want a replacement for a damaged item, please email us at info@usasupersale.com with the following information: Your purchase number and product number (found in the lower left corner on the UPS shipping label) and the reason for the exchange by indicating one of the following: (Please write out reason, not the number).

  1. Not as described
  2. Did not match picture/image
  3. Does not fit
  4. Poor Quality/Defective
  5. Wrong product ordered
  6. Shipped in error
  7. Incorrect item shipped
  8. Shipped in Error
  9. Package arrived damaged
  10. Item/Parts Missing

Failure to provide this information will result in delays on refunds and exchanges. If you are having any difficulty with this process, please call us at 832-496-4279.

Upon receipt of your exchange request, an email will be sent to you that will include instructions for shipping the product back to us. Returning items must be in original (new) condition, with associated packing materials and packaging. If the item is damaged, USA SuperSale will determine whether to dispose of the damaged item or return it. Please read below for our damage policy. Once the product is received at our warehouse we will send out the replacement item. The Buyer is responsible for all return shipping and we cannot refund original shipping charges. Please allow 5-7 business days for return item after we receive the original.

Damage Policy
Once shipped, the item is out of USA SuperSale's control and is the responsibility of the carrier.

If shipment damage occurs enroute to buyer a claim will be filed by USA SuperSale upon notification by seller. Notification must be sent to USA SuperSale within 48 hours of receipt of item. Notification after this 48 hours will result in loss of claim and monetary consideration for damage. In order for the claim to be valid, the buyer must keep both item and box for presentation to their local postal authorities for damage verification.

Buyer must also present clear visible photos via email to USA SuperSale for the claim process. Damage verification photos must be received by USA SuperSale within 72 hours of package receipt in order to process any claims. Please send photos to info@usasupersale.com. Failure to adhere to these policies will result in loss of claim and monetary consideration for damages.

 

USA Super Sale specializes in OEM and original factory auto parts from a variety of manufacturers: Acura, Dodge, Chrysler, Ford, Honda, Mazda and more.
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